Greater Harrisburg's Community Magazine

Harrisburg debuts redesigned website focused on easier navigation, better user experience

Harrisburg’s updated website.

Do you want to pay your trash bill or property taxes? In need of a parking permit?

Harrisburg officials announced today a new and improved website that, they hope, will make finding information, paying bills and reporting issues more convenient.

Over the last decade, the city has redesigned its website several times, the last time around seven years ago. In city council meetings over the past year, residents have occasionally brought up issues they’ve experienced with the city’s online presence. According to the city, it was community feedback that helped shape the website’s layout and structure.

“As a city dedicated to serving our public with essential services, we know that providing quick and easy access to important information is a key factor in how we provide the best possible customer service to our businesses and residents,” said Mayor Eric Papenfuse in a statement. “Our new website ensures greater accessibility 24/7.”

A homepage menu bar allows users to navigate through government departments, resident services, public safety resources, business information and a page for visitors.

Welcoming users to the website is an image of the “Harrisburg” mural located on the side of Midtown Cinema, a project organized by Sprocket Mural Works and painted by artists Jacintha Kruc and Sharnee Burnett in 2015. Also featured on the homepage is the city’s new logo, an illustration of the Susquehanna River and the state Capitol.

Additionally, community members can find a section of featured resources with quick links to get information about trash and recycling, paying bills, street closures, parking, city jobs and other documents.

Buttons at the top of the screen allow users to choose their desired language, call the city’s Help Desk or report an issue.

The website also includes a calendar of Harrisburg events and meeting dates, and the latest news from the city.

Harrisburg enlisted local brand communications agency, Gavin, to redesign the website. In January 2020, city council approved an agreement with Gavin for services totaling an estimated $39,710 with a $1,250 annual support fee.

“Today’s cities are facing increasing demand by their publics to offer greater accessibility and responsiveness, making a highly-functioning website essential to government success in serving their publics’ needs in real time,” Gavin CEO/President Mandy Arnold said in a statement. “The City of Harrisburg’s new website provides the city improved flexibility as the needs of the public continue to evolve.”

To visit Harrisburg’s website, click here.

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